About Us

24/7 Network Monitoring, Patching Updating

Unlimited Helpdesk and Onsite Technical Support

Vendor Management

Regular Strategic Business Technology Reviews

Network Visual Solutions is the NJ/NY/PA region premier network technologies companies, and has remained a technical resource to NJ/NY/PA area commercial, healthcare and private entities for over 20 years. Network Visual Solutions has extensive experience assessing, implementing, and managing the most complex voice and data networks.

Throughout its history, Network Visual Solutions team has focused on their clients and staying customer centric rather than vendor or manufacturer centric.

This has allowed Network Visual Solutions to have long standing relationships with its clients, including some that span over 20 years. Network Visual Solutions key to success has always been to stay focused on the client and be flexible to meet the client’s ever-changing needs.

SUPPORT MODEL

Network Visual Solutions Managed IT Services sets itself apart due to its transparent support model which encompasses four distinct teams working closely together to support the clients technology needs. The team structure ensures Quality Control and Accountability which translates into increased up time and an enhanced end user experience. The Network Visual Solutions NVS Cares Service is the basis of the support process.

See How We Can Help

Support

The Support team is the end user’s interface for all services issues, tickets, change management, etc. This team is comprised of Level I & II engineers staffed at Network Visual Solutions Service Desk or On-Site Field Services Group.

Integration Services

Primarily comprised of Level III engineers and Subject Matter Experts, the Integration Services team is the highest escalation point for any service requests. This team is also focused on emerging technologies and driving efficiencies through technology enhancements.

Network Operations Center (NOC) Services

The NOC Services Team is headquartered in Network Visual Solutions offices and is solely focused on proactive support and service automation. Responsibilities include monitoring, alerting, trending, and backups.

Technical Account Manager (TAM)

TAMs are responsible for overall technical success of the Network Visual Solutions and “Client” relationship. They focus and manage root cause analysis for recurring service issues and most importantly, they work with the “Client” liaison to make sure IT is aligned with business goals.

Learn More About Our Solutions

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